We will send reminders two days prior to your appointment. If you are unable to make your appointment we require at least 24 hours’ notice.
If you cancel or reschedule your appointment within 24 hours of your appointment time we will charge a 50% cancellation fee.
Our team place a lot of effort into preparing for your appointment. Cancelling as per our guidelines not only allows other clients on our waitlist the opportunity to book in but also allows our team to focus their efforts on confirmed bookings.
Our cancellation policy allows a 2-hour window until a class is scheduled to start.
If you cancel in less than 2 hours or fail to attend;
- Members on a membership (direct debit or pre-paid) will be charged a $10 non-attendance fee.
- For members with a casual or multi-pass, fees will not apply, but one (1) class will be used against your pass.
We know that sometimes things will pop up last minute, which is why we ask you to cancel as soon as you know you can’t make it to class. We have this policy in place to ensure that all members have a positive experience and to deter consistent no-shows and late cancellations.
Sound CBR reserves the right to charge cancellation fees which will be applied to your account. You must settle your account before making further bookings.